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Return & Exchange Policy
- This Return and Refund policy is only be applicable for the orders via Manjaku Online store (www.manjaku.com).
- Should there be any discrepancy of products delivered and Customer wishes for return and refund, Customer need to notify our Care Team by email care@manjaku.com.my to report on the products upon 7 days of receiving the goods. Please allow up to 7 working days for your inquiry to be processed.
- Return/Refund of Products can be arranged under the following reasons:
- If the products delivered is in damaged or defective condition; or
- If the product is expired; or
- If the product is different from the Order delivered. Products for return or refund shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.
- Product(s) can be returned, provided that the product(s) is in its new and original condition, original product packaging attached with its original price tags and labels. Original product is required.
- If the product(s) has been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount that you have paid. Delivery charges that were paid during the initial order is not eligible for any refund.